Sendbird
AI communications platform with proactive support agents across channels.
About
Sendbird is an AI communications platform that gives apps chat, voice, SMS, WhatsApp, and email through one set of APIs. Its AI agent keeps conversation context across channels, so a customer can start on the web and continue on the phone without repeating themselves, and it can act proactively, for example reaching out about a delay before the customer complains.
The platform also offers voice AI with real-time transcripts and an AI concierge that handles bookings, orders, and refunds. Sendbird started as a chat API company, became a unicorn, and now positions itself as an agentic AI company for customer experience, with partnerships expanding its AI contact center business.
What it can do
- Omnichannel AI agent with cross-channel memory
- Voice AI with real-time analytics and transcripts
- Low-code chatbot API on your own knowledge base
- Trust OS testing for intent understanding and resolution
Setup
Sign up, grab an API key, and embed chat or voice with the SDKs or low-code chatbot API.
Prerequisites
An app or website and a Sendbird account.
Use cases
Works with
Trust score — 8/10
Scored 8/10 (verified tier, metrics-v1). Evidence: Verified via vendor site/docs/GitHub and reputable coverage, wave 115; Trending score 78/100 from researcher assessment.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.