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Richpanel

AI-native ecommerce helpdesk with self-service portal and order actions.

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About

Richpanel is an AI-native helpdesk for ecommerce brands, combining autonomous AI resolution (or collaborative draft mode) with typed, policy-bounded actions like refunds, cancellations and order edits. Its self-service portal lets customers track orders and start returns without opening tickets — the company claims it resolves up to 50% of inquiries that way.

Pricing runs about $99 per human seat per month annually plus roughly $0.20 per AI conversation with a $200/month AI minimum. AI is billed on a token meter, so long or escalated conversations can cost more than the headline figure suggests.

What it can do

  • Autonomous AI resolution or draft mode
  • Self-service customer portal
  • Returns and exchanges flows
  • Order and subscription actions
  • Social media AI agent
  • QA AI for conversation review
  • Reports and analytics

Setup

  1. Sign up and connect your Shopify store.
  2. Import your knowledge base and policies.
  3. Configure the AI agent's rules and allowed actions.
  4. Enable the self-service portal and returns flows.
  5. Test on historical tickets, then go live.

Prerequisites

An ecommerce store (Shopify-first); order data accessible to the helpdesk.

Use cases

agentsautomationsocial

Works with

Any agent (.md)

Trust score — 6/10

/10 trustMetrics-checked

Scored 6/10 (metrics tier, metrics-v1). Evidence: Most pricing/feature detail from Richpanel's own vendor comparison pages — self-reported; 'Resolves up to 50% of inquiries' is a company claim; Token-metered AI billing makes the $0.20/conversation figure situational. License: Proprietary SaaS..

How the trust score is built

Full methodology →
Adoption · stars/downloads, log-scaled vs peers
7.0/10
Maintenance · recency, releases, issue load
7.0/10
Openness · license + docs
5.0/10
Manual review · sanity read + red-flag check
6.0/10
  • · Most pricing/feature detail from Richpanel's own vendor comparison pages — self-reported
  • · 'Resolves up to 50% of inquiries' is a company claim
  • · Token-metered AI billing makes the $0.20/conversation figure situational

Sources

Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.