Quiq
Conversational AI platform for customer engagement across every channel.
About
Quiq is an enterprise conversational platform that lets brands run customer service and engagement across messaging channels and voice from one system. It was founded in 2015 in Bozeman, Montana by Mike Myer, previously CTO of RightNow Technologies, with the original idea of bringing asynchronous messaging to customer support. The company added LLM-based conversational AI features in 2023 and has leaned into agentic AI since.
Quiq raised a $12.5 million Series B in 2019 led by Foundry Group, acquired conversational-AI company Snaps in 2021, and closed a $25 million Series C in 2022 led by Baird Capital. It reports serving more than 200 enterprise clients, including Volvo, IHG Hotels and Resorts, Accor and Brinks Home. Its AI Studio is a model-agnostic environment for designing, building, deploying and managing AI agents, and in November 2025 it launched Conversation Analyst, an AI quality-management tool for compliance, sentiment and coaching insights across messaging and voice.
The platform integrates with Salesforce, Zendesk and Oracle, and emphasizes transparency over black-box automation, letting clients co-build and manage their agents. It is a steadier, less hyped option than the newest agent startups: a decade of operating history and real enterprise references, with AI depth that is solid rather than category-defining.
What it can do
- AI agents across SMS, web chat, WhatsApp, Apple Messages and voice
- AI Studio for model-agnostic agent design and lifecycle management
- Seamless AI-to-human agent handoff with context preserved
- Conversation Analyst for compliance, sentiment and coaching insights
- CRM integrations with Salesforce, Zendesk and Oracle
- Rich media messaging with images, video and documents
Setup
- Contact Quiq for an enterprise demo and scoping.
- Choose channels: SMS, web chat, WhatsApp, Apple Messages, voice.
- Design AI agents and conversation flows in AI Studio.
- Connect your CRM (Salesforce, Zendesk, Oracle) for customer context.
- Deploy with human-agent handoff rules and Conversation Analyst monitoring.
Prerequisites
Enterprise contract (sales-led); CRM or helpdesk system for integration.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (metrics tier, metrics-v1). Evidence: founded 2015 by ex-RightNow CTO Mike Myer; $25M Series C Apr 2022 led by Baird Capital (Wikipedia); 200+ enterprise clients incl. Volvo, IHG, Accor (Dealroom); Conversation Analyst launched Nov 2025 (Wikipedia). Strengths: decade of operating history, real enterprise references, transparent co-build model. Docked for: (1) last priced round was 2022, so current momentum is harder to verify; (2) AI capabilities trail the newest agent-native vendors. License: proprietary commercial SaaS.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 7.0/10
- Maintenance · recency, releases, issue load
- 7.0/10
- Openness · license + docs
- 6.0/10
- Manual review · sanity read + red-flag check
- 7.0/10
- · Founded 2015 by Mike Myer (ex-CTO RightNow/Oracle Service Cloud); $12.5M Series B 2019 (Foundry), acquired Snaps 2021, $25M Series C Apr 2022 (Baird) (Wikipedia)
- · 200+ enterprise clients incl. Volvo, IHG, Accor, Brinks Home (Dealroom)
- · Conversation Analyst AI quality-management tool launched Nov 2025 (Wikipedia); AI Studio model-agnostic agent platform (cxponent.com)
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.