Quantum Metric
Enterprise digital experience analytics — session replay, friction detection, and business-impact quantification at scale.
About
Quantum Metric is the enterprise end of session replay. It continuously captures web and native mobile sessions — the provider claims billions a month without sampling — and layers behavioral analytics, machine-learning friction detection, and revenue-impact quantification on top, so teams can see which issues cost the most before they start watching footage. Its 2026 centerpiece is Felix AI, an agentic companion that answers natural-language questions, detects emerging friction, and recommends next steps (per Quantum Metric's own procurement guide — treat capability claims as provider-sourced).
This is a sales-led enterprise product: no public pricing, annual contracts, and enterprise-led implementation. Third-party buyer guides put the average enterprise contract around $280,000 a year. Compliance is a selling point — SOC 2, GDPR, CCPA, automatic PII masking, and regional data residency are all claimed. It is the right tool when a bank, airline, or large retailer needs a shared behavioral source of truth across dozens of teams; it is overkill for anyone who just wants heatmaps.
What it can do
- Session replay across web and native mobile with no sampling (provider-claimed)
- ML friction and struggle detection with revenue-impact quantification
- Felix AI agentic assistant for natural-language investigation (provider-claimed)
- Journey analytics, event tracking, and error detection
- Automatic PII masking, SOC 2/GDPR/CCPA, regional data residency (provider-claimed)
- 50+ integrations (Adobe, Salesforce, Jira, Slack) and on-premise option
Setup
- Engage Quantum Metric sales for scoping — there is no self-serve signup.
- Deploy via tag manager with enterprise-led implementation; configure data residency.
- Define the journeys and business metrics that matter.
- Use friction scoring and Felix AI to prioritize fixes by quantified revenue impact.
Prerequisites
Enterprise budget and an annual contract; internal IT/security review for a sales-led deployment.
Use cases
Works with
Trust score — 8/10
Scored 8/10 (VERIFIED tier, metrics-v1). Evidence: established enterprise vendor (unicorn-scale per third-party trackers); TrustRadius reviews confirm session replay, journey analytics, and support quality; Felix AI documented on its 2026 procurement guide. Strengths: no-sampling capture at enterprise scale, quantified business impact, strong compliance posture. Docked for: (1) quote-only pricing with third-party average ~$280k/yr — enterprise-only economics; (2) scale and friction claims are provider-claimed, not independently audited; (3) heavyweight implementation, unsuitable for small teams. License: proprietary enterprise SaaS, closed-source.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 8.0/10
- Maintenance · recency, releases, issue load
- 9.0/10
- Openness · license + docs
- 2.0/10
- Manual review · sanity read + red-flag check
- 8.0/10
- · Enterprise vendor; unicorn-scale per third-party trackers
- · Quote-only pricing; third-party average ~$280k/yr enterprise contract
- · Felix AI agentic layer is provider-claimed; no independent audit
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.