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Kore.ai

Enterprise conversational and agentic AI platform for customer and employee experience.

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About

Kore.ai is an enterprise AI platform for building virtual assistants and AI agents across customer service, HR, and IT, founded in 2014 and based in Orlando. It combines a no-code bot builder with multi-engine NLP, knowledge graphs, and multi-agent orchestration, and ships prebuilt assistants for banking, healthcare, and retail. The company has raised over $200M — including $150M led by FTV Capital with NVIDIA participating — and is rated a Leader in Gartner's Magic Quadrant for conversational AI. Its breadth is also its complexity: reviews note a steep learning curve for teams without dedicated conversational-AI expertise.

What it can do

  • No-code virtual assistant builder
  • Multi-agent orchestration
  • Knowledge graphs
  • Prebuilt industry assistants
  • 100+ languages
  • IVR integration

Setup

  1. Choose a prebuilt assistant or start from the no-code builder.
  2. Train intents on your historical conversations.
  3. Connect enterprise backends and IVR.
  4. Deploy across voice and digital channels.

Prerequisites

Enterprise contract; conversational design resources help.

Use cases

agentsautomation

Works with

microsoftawsGeneric API

Trust score — 7/10

/10 trustMetrics-checked

Scored 7/10 (metrics tier, metrics-v1). Evidence: $150M+ raised (FTV Capital, NVIDIA); strategic Microsoft and AWS partnerships; Gartner Magic Quadrant Leader for Conversational AI Platforms; Reviews note a steep learning curve without dedicated expertise. License: Proprietary SaaS; enterprise pricing on request..

How the trust score is built

Full methodology →
Adoption · stars/downloads, log-scaled vs peers
8.0/10
Maintenance · recency, releases, issue load
8.0/10
Openness · license + docs
5.0/10
Manual review · sanity read + red-flag check
7.0/10
  • · $150M+ raised (FTV Capital, NVIDIA); strategic Microsoft and AWS partnerships
  • · Gartner Magic Quadrant Leader for Conversational AI Platforms
  • · Reviews note a steep learning curve without dedicated expertise

Sources

Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.