Hi Marley
Intelligent SMS-first communication platform purpose-built for P&C insurance.
About
Hi Marley is a Boston company founded in 2017 offering an intelligent communication platform for property and casualty insurance. Carriers, policyholders, and service partners converse over secure SMS-powered threads, while AI coaching alerts adjusters to litigation risk, delays, or negative sentiment, translates messages into 19 languages, and supplies analytics on the whole conversation flow. In August 2026 the company launched Unite, a conversational network that brings approved service providers into the same claim thread.
More than 130 carriers use the platform, including four of the top ten, and it ships validated Guidewire accelerators for ClaimCenter and InsuranceNow. Pricing is enterprise and quote-based.
What it can do
- SMS-powered insurance conversations
- AI coaching alerts for adjusters
- 19-language message translation
- Conversation analytics
- Unite service-provider network
- Guidewire ClaimCenter accelerators
- Secure messaging with audit logging
Setup
Enterprise onboarding; no heavy IT integration required, deploys within a day per customer reports.
Prerequisites
P&C claims or service operation.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (TIER verified, metrics-v1). Evidence: August 2026 Unite launch press release and AWS Marketplace listing confirm 130+ carrier customers and the feature set; Guidewire partnership independently documented. Strengths: deep P&C carrier penetration, active 2026 product development, validated integrations. Docked for: (1) closed SaaS with no public pricing; (2) carrier count is vendor-reported. License: proprietary.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 8.0/10
- Maintenance · recency, releases, issue load
- 8.0/10
- Openness · license + docs
- 4.0/10
- Manual review · sanity read + red-flag check
- 7.0/10
- · Aug 2026 Unite launch press release and AWS listing confirm 130+ carrier customers and feature set; Guidewire partnership documented
- · Closed SaaS, no public pricing; carrier count vendor-reported
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.