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Five9

Enterprise cloud contact center with Genius AI agents, dialers, and workforce tools.

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About

Five9 is a publicly traded enterprise CCaaS platform with a strong outbound heritage: predictive, progressive, power, and preview dialers sit alongside inbound ACD, multi-level IVR, and omnichannel digital routing. Its Genius AI suite adds autonomous AI voice agents, Agent Assist, AI summaries, live transcription, and GenAI Studio for no-code agent building, plus workforce engagement management and interaction analytics. The company advertises 99.999% uptime SLA and 1,400+ partner integrations, with native CRM adapters for Salesforce, ServiceNow, Dynamics, Zendesk, and Oracle. Pricing is enterprise-grade: bundles start around $119/seat (Digital) and $159 (Core) with higher tiers quoted, a 50-seat minimum, and standard 36-month contracts per third-party comparisons. Reviewers rate it 4.1/5 on G2. Best fit for large contact centers; smaller teams are priced out.

What it can do

  • Genius AI voice and digital agents
  • Predictive, progressive, and power dialers
  • ACD with skills-based and VIP routing
  • Live transcription and AI summaries
  • Workforce engagement and interaction analytics

Setup

  1. Engage sales for a bundle quote (50-seat minimum).
  2. Choose CRM adapters (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle).
  3. Configure ACD, IVR, dialers, and digital channels.
  4. Deploy Genius AI agents and workforce engagement tools.

Prerequisites

50-seat minimum and typically a multi-year contract; enterprise implementation resources.

Use cases

contact centeroutbound dialingai voice agents

Works with

salesforceservicenowmicrosoft-dynamicszendeskoraclemicrosoft-teams

Trust score — 8/10

/10 trustVerified

Scored 8/10 (verified tier, metrics-v1). Evidence: Publicly traded enterprise CCaaS (FIVN); Genius AI suite with autonomous voice agents, Agent Assist, GenAI Studio; Outbound heritage: predictive/progressive/power/preview dialers; 99.999% uptime SLA; 1,400+ partner integrations; native CRM adapters; Published entry bundles (~$119/$159 per seat per third-party comparisons); G2 4.1/5; Limitations: 50-seat minimum and typically 36-month contracts price out smaller teams.

Sources

Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.