Capacity
Support automation across chat, voice, SMS, email, and social.
About
Capacity is an AI-powered support automation platform aimed at both customer-facing and internal (IT, HR) support. Its chatbots answer from a centralized knowledge base, escalate to humans through the CoPilot Console when stuck, and keep learning from each interaction. The platform leans on voice features — speech recognition, voice biometrics, real-time transcription — and claims integrations with over 200 enterprise apps.
Pricing is the murky part: third-party directories disagree, with one citing a ~$25,000/year base and another listing a $49/month Growth tier, so treat any number as unconfirmed until a vendor quote. The up-to-90%-auto-answer figure is company-reported. No free trial is offered, which makes evaluation a sales conversation from the start.
What it can do
- AI chatbots, knowledge base automation, CoPilot Console escalation, voice AI (ASR, biometrics, transcription), co-browsing, workflow automation, 175+ languages
Setup
Sales-led onboarding; connect knowledge sources and channels, then train the AI on company content.
Prerequisites
A Capacity contract; API access for custom integrations.
Use cases
Works with
Trust score — 6/10
Scored 6/10 (metrics tier, metrics-v1). Evidence: AI support automation across chat, voice, SMS, email, social; 200+ claimed integrations; verified via opentools, SoftwareWorld, TrustRadius; PRICING CONFLICT: third-party directories disagree (~$25K/yr base vs $49/mo Growth tier listed by SoftwareWorld) — disclosed, not resolved; 90% auto-answer figure is company-reported; no free trial; enterprise sales cycle.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.