Botpress
Open-source-rooted AI agent platform for enterprise customer support.
About
Botpress, headquartered in Montreal and founded in 2017 by Sylvain Perron, is an enterprise-grade AI agent platform focused on customer support. It positions itself as the 'Switzerland of AI agents' — model-agnostic, letting builders mix OpenAI, Anthropic, and other models per workflow step — with a visual studio plus developer-level extensibility, multi-channel deployment (web, WhatsApp), and no per-seat pricing. The company reports 750,000+ agents shipped and 900,000+ users, and expected to pass $10 million ARR in 2025.
In June 2025 Botpress closed a $25 million USD Series B led by FRAMEWORK with Inovia Capital, Deloitte Ventures, HubSpot Ventures, and Decibel participating, at a $120 million post-money valuation — roughly $45 million total raised, with its potential customers (HubSpot, Deloitte) becoming investors. Caveat: the open-source story has narrowed — community documentation notes new self-hosted deployments are no longer recommended, with Botpress Cloud as the forward path.
What it can do
- Visual agent builder with developer extensibility
- Model-agnostic LLM orchestration
- WhatsApp, web, and multi-channel deployment
- Enterprise security and analytics
- No per-seat pricing
Setup
Sign up for Botpress Cloud; build agents in the visual studio.
Prerequisites
A Botpress Cloud account; API keys for your chosen LLM providers.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (metrics tier, metrics-v1). Evidence: Verified via vendor site/docs/GitHub and reputable coverage, wave 62; Trending score 72/100 from researcher assessment.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.