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ToolAutomation Anywhere (Aisera)/10 trustMetrics-checked

Aisera

Agentic AI service desk that auto-resolves IT and support tickets at enterprise scale.

Acquired — still operating

acquired by Automation Anywhere Nov 2025; continues

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About

Aisera, founded in 2017 and acquired by Automation Anywhere in November 2025 (per third-party reports), is an AI service desk platform for mid-market and Global 2000 companies. A conversational assistant working in 100+ languages resolves IT, HR, and customer service requests through 1,200+ pre-built workflows, RAG-powered search, and no-code virtual agent builders, with agent assist that works inside ServiceNow and Zendesk. Pricing is fully custom and opaque — third-party analyses cite a Vendr median annual deal near $90K — and review coverage is thin relative to its enterprise pitch. It is cloud-only SaaS, and serious evaluation requires a sales-led discovery process.

What it can do

  • Conversational assistant in 100+ languages
  • 1,200+ pre-built workflow automations
  • RAG-powered knowledge search
  • Agent assist inside ServiceNow and Zendesk
  • Ticket Concierge and broadcast Campaigns

Setup

  1. Go through a sales-qualified discovery call for a custom quote.
  2. Connect ITSM, HR, and collaboration systems (ServiceNow, Teams, Salesforce, Jira).
  3. Configure virtual agent workflows and RAG knowledge sources.
  4. Deploy across web, mobile, and collaboration channels.

Prerequisites

Enterprise contract and discovery process; existing ITSM or collaboration stack; implementation budget beyond the license.

Use cases

it service deskticket deflectionenterprise support

Works with

servicenowmicrosoft-teamssalesforcejirazendesk

Trust score — 7/10

/10 trustMetrics-checked

Scored 7/10 (metrics tier, metrics-v1). Evidence: AI service desk/ITSM platform founded 2017; acquired by Automation Anywhere November 2025 per third-party reports; 1,200+ pre-built workflows, 100+ language conversational assistant, RAG search, agent assist inside ServiceNow/Zendesk (vendor-documented capabilities via review directories); Pricing fully opaque: Vendr median annual deal ~$90K, no public plans, sales-qualified discovery required; Thin independent review coverage relative to its enterprise positioning.

Sources

Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.